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10 Social Media Strategies Tailored For Small Businesses

Posted on March 28, 2024 | Drew Medley

A staggering 77% of marketers have reported finding social media marketing either 'somewhat' or 'very effective' for their business. This highlights the immense power of social media as a tool for small businesses aiming to make their mark in competitive markets. With billions of users across numerous platforms, social media presents unmatched opportunities for brands to engage with their audience, build trust, and boost sales. Despite its potential, navigating social media's many platforms can often feel overwhelming.

This blog post will help you master social media marketing, offering ten impactful strategies tailored for small businesses looking to set themselves apart. Whether you're just starting or looking to refine your digital marketing efforts, these insights will help pave the way to social media success.

1) Make Your Brand Relatable

Turning your brand into something that feels alive and pulsing goes beyond any traditional marketing playbook. It's about carefully stitching together a campaign that captures the very essence of what you do. 

Let's talk about peeling away the layers of your brand to reveal the vibrant life at its core. Imagine giving your audience a VIP pass to the behind-the-scenes magic of your everyday hustle, where every drop of sweat and spark of innovation is dedicated to bringing something unique to the table. 

  • Think about the power of celebrating your triumphs—not with a boring press release, but with the joy of people who've seen a dream materialize before their eyes and inviting your audience to share in that joy. 
  • And what about the stories of your team members? Each person is a universe of unique experiences, dreams, and challenges, and sharing these stories is like telling your audience, "Hey, we're not so different. We're all on this journey together."

This strategy elevates your brand beyond mere likability or relatability; it weaves it into the very fabric of the community. It transforms your brand into something that people are eager to support, engage with, and champion on a deeply personal level.

2) Focus on Quality Content

In social media, content reigns supreme. Content serves as the bridge for your messages, ideas, and stories. Yet, for all its potential, content must rise above the noise to truly resonate with its intended audience. 

What does this mean in practice? 

Value can manifest in several ways - entertaining content that makes someone's day a little brighter, informative content that answers someone's questions, or insightful content that provides new perspectives on familiar topics. Every piece of content should add something worthwhile to the audience's day. Here are some examples:

Entertaining Content

  • Funny behind-the-scenes videos from your team.

  • Memes related to your industry or audience's interests.

  • Interactive polls or quizzes for fun engagement.

Informative Content

      • How-to guides are relevant to your audience's needs or interests.

      • FAQs addressing common questions about your products or services.

      • Tips and tricks that improve daily life or work productivity.

Insightful Content

    • Opinion pieces on industry trends that spark discussion.

    • Personal stories from your team or community members, highlighting lessons learned.

    • Analysis of recent events in your field, providing a fresh perspective.

By holding your content to this standard, you're ensuring that your brand doesn't just talk at people but actively engages with them through meaningful interactions.

3) Engage Through Video

The surge in video content's popularity isn't coincidental; it's a testament to the medium's unparalleled ability to engage audiences. Video breathes life into your messages, transforming them into dynamic narratives that captivate viewers. 

  • Instagram Stories: Use this for quick, engaging updates or behind-the-scenes looks that add a personal touch to your brand.
  • TikTok: Create fun, creative content that can go viral, such as challenges, dances, and quick tips related to your product or industry.
  • Facebook Live: Host live Q&A sessions, product launches, or tutorials to interact with your audience in real time.

Leveraging platforms like Instagram Stories, TikTok, and Facebook Live allows you to craft short, compelling videos that showcase your products, share practical advice, or simply entertain, creating memorable moments for your followers. Video's magic lies in its ability to convey complex messages swiftly and engagingly, making it an indispensable tool in your social media strategy.

4) Listen to Your Audience

Social listening is an important strategy for tuning into the online conversations surrounding your brand, industry, and competitors. It's about actively listening to your audience's feedback, concerns, and discussions. For example, you could:

  • Monitor mentions of your brand across social media platforms to understand how people perceive your products or services.
  • Track relevant hashtags and keywords related to your industry to stay informed about the latest trends and discussions.
  • Listen to what is being said about your competitors to identify opportunities where you can differentiate your brand.
  • Participate in industry-related forums and discussions to demonstrate your expertise and to learn more about the needs and preferences of your target audience.
  • Respond to direct inquiries and messages from your audience to build a personal connection and show that you’re attentive to their needs.
  • Regularly report on social listening insights to your team to ensure that everyone is aligned on customer sentiment and market trends, allowing for informed decision-making.

Engage with your community by responding to comments, addressing issues, and joining conversations. This not only shows that you value their input but also helps you understand their needs and preferences. This ongoing dialogue is important for building trust and loyalty.

5) Encourage and Share Customer        Content

User-generated content (UGC) is a powerful tool for generating a sense of community and trust around your brand. Encourage your customers to share their experiences with your brand through reviews, testimonials, and photos. Initiatives like creating brand-specific hashtags, running contests, or simply asking for their stories can significantly increase engagement. 

When you share this content on your own channels, it serves as a powerful endorsement and builds a narrative of authenticity and trust. Highlighting customer experiences not only enriches your content mix but also strengthens the relationship with your audience.

6) Post With Purpose and                       Regularity

Maintaining a consistent presence on social media is essential for keeping your audience engaged and ensuring your brand remains at the forefront of their minds. Strategic posting involves more than just frequency; it's about relevance and timing. Here’s an example of a regular social posting schedule that could engage your audience with your brand consistently:

  • Monday: Kick off the week with a motivational post. It could be an inspiring quote or a success story related to your brand. Schedule it for 8 AM when people are starting their day and looking for motivation.
  • Tuesday: Share industry news or insights around noon. This is when people take breaks and look for interesting reads.
  • Wednesday: Mid-week is perfect for an engaging, interactive post. Consider running polls or asking questions to your audience. Schedule this for 3 PM, a time when engagement can pick up as people look for distractions.
  • Thursday: Share behind-the-scenes content or a sneak peek of upcoming products or services in the evening, around 7 PM. It's a good time as people are winding down and have more time to scroll content.
  • Friday: End the week on a light note with fun, entertaining content. This could be a meme related to your industry, a casual team photo, or a TGIF post. Schedule it for 5 PM, capturing people as they get into the weekend mood.
  • Saturday: Post user-generated content or customer testimonials in the late morning, around 10 AM. Weekends are when people have more leisure time to browse social media deeply.
  • Sunday: Share a reflective post or a week-ahead preview in the early evening, around 6 PM. It's a good time as people prepare for the week ahead and plan their schedules.

Utilize scheduling tools to plan your content calendar and maintain a steady flow of posts. Analyzing when your audience is most active and scheduling your posts for those peak times can significantly enhance visibility and engagement. Consistency in your posting schedule reassures your audience of your reliable presence. You should also utilize the latest analytics for posting on social media for additional help with your strategy.

7) Use Paid Ads Wisely

Paid social media advertising offers a potent way to extend your reach and introduce your brand to new potential followers or customers. When venturing into paid ads, it's smart to start small and experiment with various formats to see what resonates best with your audience. Targeting your ads based on specific demographics, interests, and behaviors ensures that your advertising budget is spent efficiently, reaching those most likely to be interested in your brand.

How to get started?

  • Start with a modest budget for paid social media campaigns to gauge effectiveness.
  • Experiment with different ad formats, such as carousel ads, video ads, or single-image ads, to see which type engages your audience the most.
  • Utilize demographic targeting to reach specific age groups, genders, or geographical locations that align with your brand's target audience.
  • Leverage interest-based targeting to connect with users who have shown an affinity for similar products, services, or subjects relevant to your brand.
  • Employ behavioral targeting to reach individuals based on their purchasing history, device usage, or other actions that indicate interest in your brand's offerings.
  • Adjust your campaigns based on performance metrics and audience feedback to continually refine your approach and maximize your advertising spend.

8) Zero in With Targeted                        Advertising

Targeted advertising on social media platforms enables you to reach your desired audience with remarkable accuracy. By utilizing the extensive targeting options available, such as age, interests, location, and more, you can ensure that your content is presented to those with a genuine interest in what you offer. 

Here are some examples of how a small business can utilize targeted advertising on social media platforms:

  • Age Targeting: Tailoring ads for different age groups to match life stages and interests. For instance, they are advertising educational toys to parents of young children or retirement planning services to individuals in their 50s and 60s.
  • Interest-Based Targeting: Reaching users based on their hobbies, favorite activities, or things they follow on social media. For example, targeting ads for a new cookbook to users who follow cooking and food-related pages.
  • Location Targeting: Focusing on users in specific geographic areas, useful for local businesses or events. This could mean advertising a local cafe's weekend live music nights to people living in the vicinity.
  • Behavioral Targeting: Engaging users based on their past actions, such as targeting special offers to people who have previously visited your website but did not make a purchase.
  • Demographic Targeting: Using demographic information like gender, education, or relationship status to refine your audience. For example, advertising bridal dresses to engaged individuals.
  • Device Targeting: Reaching people based on the devices they use, which can be particularly effective for apps or digital services. For instance, targeting mobile users with ads for a new mobile game.

This strategic approach maximizes the impact of your advertising efforts, making every dollar count.

9) Partner Up for Greater Reach

Collaborating with influencers or complementary businesses can significantly broaden your brand's exposure and introduce you to new audiences. Seek out partnership opportunities that align with your brand values and target market. Whether through shared giveaways, co-created content, or simple cross-promotion, these partnerships can be a powerful way to expand your reach and tap into new communities. Here are some practical examples to illustrate how this strategy can work across different industries:

  • A dental practice could partner with a local health and wellness influencer to create a series of informative videos on oral health, which could be shared on both the dentist’s and the influencer’s social media platforms. They might also co-host a giveaway where participants could win a free dental check-up and a basket of health and wellness products curated by the influencer.
    • This not only introduces the dentist to the influencer's health-conscious followers but also positions them as a caring and community-involved practice.
  • A roofing company could collaborate with a local home improvement blogger to co-create content that highlights the importance of regular roof maintenance to prevent leaks and water damage. Together, they could publish a blog post on the blogger's site and share before-and-after photos of a roofing project on social media. They could also offer exclusive discounts to the blogger’s audience for roof inspections. 
    • This partnership would help the roofing company reach homeowners interested in maintaining their homes, thereby expanding their potential customer base.
  • A pet store could team up with a pet rescue organization to promote pet adoption. They could host joint events where people can come to meet pets looking for homes and learn about proper pet care. The pet store could offer special discounts on supplies for those who adopt a pet during the event. 
    • This partnership not only helps animals find homes but also introduces the pet store to animal lovers who are potential new customers, all while supporting a good cause.

These examples showcase how strategic partnerships can be tailored to different industries, leveraging shared values and complementary audiences to boost brand visibility and engage with new potential customers in a meaningful way.

10) Learn and Adjust From                      Analytics

Leveraging the analytics tools provided by social media platforms is necessary for understanding the effectiveness of your strategies. Analyzing performance involves tracking various metrics to understand how effectively your content is engaging your audience and meeting your marketing objectives. Here are five of the most important social media metrics to consider:

  • Engagement Rate: This metric measures how actively involved your audience is with your content, including likes, comments, shares, and saves. It's a strong indicator of how well your content resonates with your audience and prompts interaction.
  • Reach and Impressions: While often used interchangeably, these metrics offer distinct insights. Reach indicates the total number of unique users who have seen your post, while impressions track how many times your post has been displayed, regardless of clicks. Both are vital for understanding the scope of your content's visibility.
  • Follower Growth Rate: This measures the speed at which your follower base is increasing over time. Monitoring this metric helps you gauge the effectiveness of your content strategy and overall brand appeal on social media platforms.
  • Click-Through Rate (CTR): CTR is the percentage of viewers who click on a call-to-action link in your post or bio. A high CTR indicates that your content is compelling enough to prompt viewers to want to learn more, making it a useful metric for campaigns aimed at driving traffic to a website.
  • Conversion Rate: This metric tracks how many of those clicks translated into a desired action, such as making a purchase, signing up for a newsletter, or downloading a guide. Conversion rate is essential for measuring the ROI of social media marketing efforts and understanding how effectively social media activities lead to tangible business outcomes.

Together, these metrics provide a comprehensive view of your social media performance, offering insights into how well your content engages your audience and contributes to your marketing goals.


Social Media marketing often feels like exploring unknown territory without a map. It's complex and always changing, leaving you wondering how to start or stay up-to-date. But you don't have to go through it alone. At The Diamond Group, our mission is to help small businesses like yours shine online. We get the challenges and opportunities of digital marketing and are excited to light the way for you.

Our method is all about teamwork and customization. We understand that every business has its unique story and goals. Together, let’s craft a social media strategy that reflects your brand's identity and connects with your audience meaningfully. Our aim is to turn your social media into engaging spaces where interactions lead to real growth. Through eye-catching content, smart engagement, and creative campaigns, we're here to make your brand pop in the crowded digital market.

Why not contact us and start transforming your social media today? Let's journey together, creating a strategy that highlights your brand's special touch and paves the way for lasting success.

About The Diamond Group

The Diamond Group is a Wilmington, NC based digital marketing and web design agency committed to helping today's small businesses grow and prosper. With a 28-year track record of success, their proprietary in-house system and concierge-level multi-disciplinary team approach to marketing guarantees double-digital growth and optimizes marketing ROI. 

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